FAQ
FREQUENTLY ASKED QUESTIONS
PLACING AN ORDER
IS IT SAFE TO ORDER ONLINE?
All orders can be processed online in a secure environment. We use Shopify Payments, Paypal, Google Pay, Klarna & Amazon Pay.
WHAT IS THE ORDER PROCESS?
Select your items and add them to your shopping basket
Proceed to the check out page
Fill in your address details, select your delivery option and payment preference
Confirm your details and make a payment
A confirmation email will be sent to you including an order reference number
Proceed to the check out page
Fill in your address details, select your delivery option and payment preference
Confirm your details and make a payment
A confirmation email will be sent to you including an order reference number
WHAT ARE YOUR PAYMENT METHODS?
We accept Visa, Mastercard, Discover, Diners Club, Maestro, Bancontact, iDeal, Shop Pay, Apple Pay, Google Pay, American Express, PayPal, and Klarna. Payment can be taken in British Pounds, Euros or Dollars.
CAN I TRACK THE STATUS OF MY ORDER?
If you are a registered user on our website, You can check the status of your order by logging into your account or through the Shop App.
CAN I CANCEL MY ORDER?
We are currently unable to cancel an order once it has been placed.
WHO DO I CONTACT IF I HAVE PROBLEMS WITH MY ORDER?
Email: info@shearer-candles.com
DELIVERY
WHAT ARE YOUR DELIVERY OPTIONS?
STANDARD DELIVERY: 3-5 working days - DPD Next Day
EXPRESS DELIVERY: Is currently suspended until further notice.
* This information refers to all UK Mainland and Island deliveries.
International deliveries are subject to delay and international shipping charges have increased due to Covid-19 & Brexit.
EXPRESS DELIVERY: Is currently suspended until further notice.
* This information refers to all UK Mainland and Island deliveries.
International deliveries are subject to delay and international shipping charges have increased due to Covid-19 & Brexit.
WHAT ARE YOUR DELIVERY CHARGES?
UK & NORTHERN IRELAND
| Order Value | Delivery Charge |
| £0 - £29.99 | £4.95 |
| £30+ | FREE |
* Order Value refers to total order value including VAT and after a promotional code has been applied.
EUROPE
| Order Value | Delivery Charge |
| £0 - £49.99 | £20 |
| £50 - £99.99 | £25 |
| £100 - £149.99 | £30 |
| £150 - £199.99 | £35 |
| £200 + | £40 |
* Order Value refers to total order value excluding VAT and after a promotinal code has been applied.
REST OF THE WORLD
| Order Value | Delivery Charge |
| £0 - £49.99 | £35 |
| £50 - £99.99 | £40 |
| £100 - £149.99 | £45 |
| £150 - £199.99 | £50 |
| £200 + | £60 |
* Order Value refers to total order value excluding VAT and after a promotinal code has been applied.
Deliveries outside of the UK will incur additional charges such as customs charges & local taxes for which you are responsible.
